SWAK is online marketplace that offers a wide variety of quality products, especially basic commodities, to local and international clients, at the lowest possible cost while retaining quality. The Company will partner with local SMEs and Entrepreneurs for domestic and international trade. In order to provide a seamless transaction to customers, SWAK handles the end-to-end processes; therefore, merchants will only have to focus on providing relevant goods to the most appropriate customer demographics.

Fulfillment by SWAK (FBC) is SWAK’s supply chain management offering to online sellers or simply put, SWAK will manage the merchant's online order fulfillment. By doing so, merchants will be able to focus more on their marketing and sales activities. SWAK will keep the inventory of their fast-moving products at SWAK's warehouses and will perform the fulfillment on behalf of the merchant. SWAK will utilize its technology, facilities, and resources so that orders are fulfilled faster and consequently, merchants can generate more revenue.

The e-commerce platform will be supported by a transport management system, through a partnership with Kilos Logistics (own logistics),which will help deliver orders and manage logistic staff with an intelligent delivery platform that automates dispatch, ensures route optimization, and allows real-time delivery tracking.

SWAK will be integrated with multiple payment gateways to provide a smooth payment experience to customers, thus improving customer satisfaction.